• What are the Delivery & Shipping Terms?

    • We only deliver within the United Arab Emirates. • Shipping of orders worth above AED 500in single invoice is free within the city limits of the Emirates. Orders worth below AED 500 in single invoice will be charged AED 50 towards shipping. However, there will be additional charge for non-serviceable areas beyond the city limits, even if the order value is above AED 1000. Please check with our customer service team or check the list of non-serviceable areas. • Delivery period would depend on the destination Emirate of the confirmed order. For Dubai and Abu Dhabi, the deliveries are within 3 working days and for other Emirates deliveries would be within 5 working days. • Customer can also collect their items from our warehouse, please allow 2 days for us to arrange and consolidate your order. You will receive an email as soon as your order is ready for collection. • A Single order might be split into multiple shipments, depending on the availability of the item and / or weight restrictions, if any, for parcels by the courier/postal company. The cardholder should be aware of the possibility that multiple shipments may result in multiple postings to the cardholder's monthly statement. • Makthabsouq.com will NOT deal or provide any services or products to any of OFAC sanctioned countries in

  • What are the Returns & Replacements Policies?

    • Our return period is 7 days from shipment delivery date. Returned goods not in saleable / perfect condition or with accessories / manuals missing will not be refunded. • We accept returns on most of our items, and are able to offer either an exchange or refund considering that the item returned is in saleable / perfect condition. • Electronic goods and machines, returns will be accepted only if the package is in original condition. • Returns not accepted if the package is opened, seal or warranty sticker broken or tampered • Any refunds will only be made onto the original mode of payment. • Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed. • There would be a return delivery charge applied, if in case customer want to return heavy items.

  • What are the Payment Modes available?

    • Makthabsouq.com accepts payment by Visa or Mastercard debit and credit cards in AED for its products and services

  • What would be standard delivery time?

    • Within 3 to 5 working days from the date of order confirmation.

  • Is delivery free?

    • Yes. There is a minimum order value of AED 500 for free delivery. Below the minimum order value, the shipping fee is AED 50.

  • Can I pay using a credit card?

    • Yes. We use the most secure payment gateway, for card payments.

  • I received a defective/damaged item, can I get a refund?

    • In case the item you received is damaged or defective, you could return the item in the same condition as you received it, with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund or replacement depending on the product under discussion.

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